Your therapist will share a booking link with you. Open the link in your browser — no app or account needed. You will see a calendar showing the therapist's available slots. Pick a date and time, enter your name and contact details, and confirm. You will receive a confirmation message with the appointment details.

Your confirmation message includes a personal link to your appointment management page. Open that link to cancel or reschedule your appointment. If you need to reschedule, cancel the current appointment first and then book a new slot through the therapist's booking link. Cancellations are instant and the therapist is notified automatically.

As soon as you confirm a booking, you receive a confirmation message with the date, time, and any relevant details. Before your appointment, Psycron sends you a reminder via your preferred channel (WhatsApp, SMS or email). The therapist also receives a notification.

Psycron stores the minimum data needed to manage your appointments: your name, phone number or email address, appointment history, and a record of your consent to data processing. No clinical or health information is stored unless your therapist explicitly adds a note. You can request a full summary of your data at any time.

Every notification Psycron sends includes an option to manage your communication preferences. You can also ask your therapist to adjust or disable notifications for your appointments. If you wish to stop all communications, contact your therapist and they can update your preferences in Psycron.

As the data controller, your therapist is responsible for managing your data in Psycron. If you want your data deleted or anonymised, contact them directly and they can action your request from the Psycron dashboard. Under LGPD and GDPR, your request must be fulfilled without undue delay.

Psycron encrypts all data at rest and in transit. The platform was designed from the start with LGPD (Brazil) and GDPR (European Union) compliance as core requirements. We only collect what is necessary to provide the service and do not sell or share your data with third parties. You have the right to access, correct, or delete your information at any time.

Psycron is currently available in English and Portuguese (Brazil). Your booking page and notification messages are sent in the language configured by your therapist. We plan to expand to additional languages in the future.

Patients do not need to create an account to use Psycron. You can book, cancel and reschedule appointments using the link your therapist shares with you, without registering or logging in. Psycron is designed to be as frictionless as possible for patients.